Man… What a sucky ordeal. This was supposed to be them doing something nice for the fans and people had to mess it up. I feel bad for them because they’ll have to deal with dissatisfied customers (like me), and I get screwed over a bit because I don’t keep old emails in my inbox, I throw out paper that I don’t need anymore, and they seemingly don’t have a record of my purchase even though I have the freaking figure sitting in a box in my house, which they shipped it to. Sorry, I don’t mean to come off entitled or snotty and I’m sure that I am. I apologize for that.
@UltimateToy is there anything I can do here? I’ve sent multiple pictures of my card with the number on it, my card next to my figure, my card next the TV showing my unlocked color 10 for Shago. I don’t know what else to do. I bought it and paid for it but I don’t have the order number anymore. I simply don’t have access to it via my email (which only recovers deleted items back to 2/5/16) and I threw out everything that wasn’t the figure, the sword, the collector card and the box it came in. I don’t have the order number, and I can’t get anyone at Support to send me my code for color 11. Any help would be much appreciated.