Alright folks. Buckle up - patch is live! Look for 390120 in your version number to know if you have the patch installed or not.
Couple things to cover here. Remember this is a complex issue that occurred randomly which made testing and nailing things down super squirrely for us.
So if you’ve updated your game, things you want to test/look for:
- Is the Weekly Free Rotating Character message appearing?
- Is Daily Rewards working? You can tell by:
a. If you have not played for over a day, should be 0/4 when you open it with no tasks completed.
b. If it says more (1/4, 4/4) look at what tasks have been completed. If 1 (play a match) confirm you really have not played in over 26 hours to be safe. If all tasks are completed and you did not do any of them, it’s bugged.
c. What day is your reward on? If day 100 and you are showing all tasks complete (on item b above) it’s fully bugged. - Is your Double XP VIP bonus missing? If you have season 3 ultra or KI DE you should see the 2x XP Icon flashing when selecting characters. If it is not there, it’s bugged.
- Is Shin Hisako Greyed out when you try to select her (character select screen in any mode)? If yes, when you select her, does it take you to the store, which then shows he is installed and you own her? This is the bug, there is no way to reinstall or force her to work.
- In Multiplayer Exhibition or Lobby Modes (NOT RANKED), can you see the “Allow Cross-Network” option? If you only see Allow Cross Play, this is the bug.
Please please keep us updated either way as we work through this. Your patience is greatly appreciated. 