I really hope that developers will read it and finally fix it.
The main thing.
Offline mode still doesn’t work after update. Just like it didn’t work 6 years ago.
Gentlemen. you asked for feedback - get it. How much longer can we wait? Why are we worse than Steam users? I just want to fully play together on one computer with ALL characters. But offline only 2(3) is given. I ask that this be fixed at last!
Without the Internet, the start screen takes an unreasonably long time to load. Moreover, there is a “logon”…“.sync…”. Which, as you understand, is impossible without the Internet. (before update game started fast)
It’s remarkable that after so many years you changed the “icons” of the fighters. But they still expected something different from Aniversary. And certainly no deterioration. But they appeared. I ask you not to break anything that worked fine anymore.
Thank you for your feedback. We want to help as playing offline should function for you. If we can, we’d like to ask a few questions to help troubleshoot.
Is your game stuck while booting up? Or can you access the game, but it’s taking a long time to load?
If you can access the game, which offline modes are not working for you?
Prior to trying to play offline, have you ever synced online to get any updates?
OMG…
Listen… I honestly didn’t even expect an answer and thought that it would be ignored as before. But the answer is simply funny… and shows how much you don’t care for so many years… about the players.
You still don’t know about the problem at all, right?
Let me try to describe it to you in MAXIMUM DETAIL. So that there are no false currents. Briefly and clearly.
Owners of Definition/Aniversary Edition. During OFFLINE play. ONLY 2(3) players are available. 1. Jago. 2. Orchid (if unlocked), 3. free rotate character.
This problem has been and is from the very beginning of the appearance of the version for WINDOWS 10.
I don’t know for sure, but there seemed to be questions from console owners as well.
Moreover, when the Steam version was released a year later, players did not have such a problem initially!
I contacted the forum. I also contacted Microsoft support. Starterd case. I even tried to contact Double Helix. and support on Twitter. Everything turned out to be in vain.
I even saw a person writing here on the forum and asking to CHANGE the version of MSSTORE to Steam. And by the way, I fully support him!
Here’s his post by the way.
Perhaps the title is crookedly. but… The problem is not that the offline game (AFTER UPDATES) takes a LONG time to start when trying to synchronize (although synchronizing without the Internet is not possible)
The problem is that the full set of game characters is not available!!!
I understand.
Instead of trying it yourself, reading people’s reviews and fixing something, you, like Microsoft support, will ask stupid, template questions, for the hundredth time. And in the best case, then you will say that we will pass it on to the developers. We’ve all been through this before. I was hoping for competent people. it’s all useless.
The UltraSupport account is supported by developers. Testing with our QA, with your provided steps, is yielding different results. If you’d like to troubleshoot further, we can continue this conversation in direct message for additional help.
WHY you speak like is that my PERSONAL problem?
This is GLOBAL problem for ALL KI owners. (Win store edition)
I see no reason why this cannot be discussed publicly and anyone could add to it. I will answer you directly to any question. But in any case, I will duplicate it in public.
Microsoft/Xbox Username
Region
Have you uninstalled Killer Instinct and reinstalled KI: Anniversary Edition to your computer?
Can you please provide a screenshot of which version of Killer Instinct you are opening on your computer?
So you realy not planning do something?
I dont wana waste time AGAIN as many time before.
CAN YOU JUST CHECH BY YOURSELF?!!!
ITS A GLOOOOOBAl problem. Not my own. Not my personal account. not region. Not version.
GLOBAL WINDOWS STORE GAME PROBLEM!!!
AND i justask to FIX IT.
Hi Edgy,
Just want to you to know that we are all real devs and part of the KI Team here, there is no standard CS in these forums.
We have to ask all the ‘standard’ questions because when we don’t, sometimes a bunch of time is wasted and it turned out to be something surprisingly standard. Like I had one where I did not ask right away if they logged out of the store, xbox app & back in, well that fixed it.
We have helped many people here, I personally (as the Head of KI) have spent lots of time happily and always get friendly responses.
We will continue to help you, we ask for you to please be patient and answer the questions my colleague is asking (questions I have help create) which will get us the information we will then discuss with one of the lead programmers on KI.
Support started Gaslighting.
They tell that "tester: have no problem.
Its is a joke? This is so many years problem!
Why OTHER peoples on this forum stop talkin now when it realy matter?
I think they just not yousing this version anymore and switch to steam.
Sometimes we do have situations where an issue is reported, but not all users have the same issue, or in our testing we are not seeing it- which means we have some difference we need to find to reproduce the same issue. We are not giving up, we ask more and more questions to try to find it.
In this case we are trying to find the difference (going to send you a screenshot from the support account showing offline working on his PC) which could be a few key reasons. It can be what version, it can be settings.
So, let’s take this offline into the direct message thread we have started with you so we can drill down and figure this out as we have to ask for screen shots, and other details.
We will report back here with that the fix/solution was so people know. Sound good?
Thanks for linking both of those topics. I have responded in both with notes we will be working through troubleshooting steps soon.
Moving forward please work with us in the direct message thread we started with you so we can help you. This will require providing the information we ask for- when I could not install KI Anv. Ed. myself initially I had to provide some of the same things to work through the issue I had on my PC.
For anyone having this issue, want to show an example of the game working offline with all characters unlocked to show it is possible- but we understand this is not working for everyone. So let’s start with the initial steps we did to get this working.
This is the windows version of KI Anniversary Edition offline (one of our team’s personal accounts )
Set the Offline permissions in windows to allow offline apps/gaming.
While still online, launched KI Anniversary Edition and confirmed working with everything unlocked, this makes sure everything is current on the save and all data.
They checked version number, that it was showing owned in the store, etc.
Then they went offline and confirmed everything was working as shown in the pics.
The steps above are the starting point. We have seen issues where KI Anv. Ed. is not installing (even though it shows it is owned)- cannot download the Anv. Ed. version and that usually is solved by logging out of the MS Store, and the Xbox App, rebooting, signing back in and then KI Anv. Ed. will install.
If this is not working we can troubleshoot by doing other steps and trying to find what is causing the issue on that PC/Setup or Account, but that 1:1 needs to be done in direct messages to keep from sharing details more private about your PC config, giving us permission to look at your account, etc.
Please directly message @UltraSupport to get the additional support and please remember these are real KI team members and the questions we ask are meant to get to the bottom of things not matter how standard or obvious they are.
Thanks for your assistance, James.
I studied the pictures. And also your recommendations. And it seems I found the cause of the problem!
It seems that the only thing that matters is that the versions of Aniversary in my accounts did not change to OWNED status. (i checked both… old and freshone)
Now, of course, I will indicate both of my accounts in private messages.
I just want people who have or have already had problems to know what to do.
However, let me ask anyway…
Apparently this is a problem of incorrect transfer of the digital DE version to Aniversary.
Tell me, will you take action to fix this? Won’t everyone write to support one by one to have the purchase transferred? what if they don’t notice? Or will they notice too late?
By the way. I also lost my KI Classic’s ownership status. Due to the lack of XBOX, I never used it… and now it doesn’t exist at all. But I hoped that someday it would happen. Or maybe someday someone from your team will compile the game for PC too
Yes, that’s exactly question. A question of XBOX exclusivity. Isn’t it time to reconsider it? 1. After all, 10 years have already passed. 2. Even Phil Spencer stated that Microsoft may leave the video game business.
Along with these things, can you finally find a way to transfer KI classic to PC? As far as I know, this is a UWP application. so it seems like there shouldn’t be any problems other than recompilation. Isnt i right?
Not yet.
I just found a possible cause of the problem. And pointed it out to you and to those people who will encounter it. But I can’t solve it on my own. (I’ll write to support right now.)
Unfortunately, you ignored the most important part of my question about auto fix for all.
Pictures…pictures…more pictures required…
Milenials…
Well… if the account data is really not enough. I will provide you one more… just need litle bit more time.
Frankly speaking, I have already gone through all this more than once. This won’t end well.
Actualy… il do this again only cuz first time for 8 years someone showed me that offline play is possible… if it not “evil joke” of course…
You even not imaging about holywars…
Even now I myself would prove to anyone that only ONLINE play is possible… because I myself believed in it. All convinced me of this.
But yesterday my world almost collapsed.
Perhaps…its just outluck…
