Need help with PC edition

I think you should also have Jago as he is a permanently free character I believe since Shadow Lords was released. (Maybe you need to play Shadow Lords once to unlock him.)

I’d maybe go to a mircosoft store bro. For certain KI PC questions, me and seemingly everyone else in this thread have gotten absolutely zero response (not support, I’m talking simply response) from any of the devs.

or here

or here

We did get a dev response in this thread, shout outs to @rukizzel!

Lastly, this thread talks about why your characters may not be showing up and gives some solutions

Hope this helps!