So KI keeps crashing right after the “Iron Galaxy” logo and I’ve tried everything i know. This started happening right after i updated KI today.
My drivers are updated and Windows 10 is fully up to date, I tried looking around for some fixes and nothing I’ve read has helped.
I just started having this exact same problem over the weekend, I hadn’t played in a couple of weeks but everything was fine then. It makes it past the IG logo no matter what, and then if I mash I can see the “Press Start” logo explode, but it will crash regardless. If you say it started happening right after the update, at least it makes me think it has something to do with that and not a bunch of other changes I’ve made since installing a new SSD last month.
I have tried:
Rolling back and reinstalling Nvidia drivers, clean install each time
Suggestion to install optional Windows Media components update
Disconnecting internet, disabling AV
Resetting the app through Windows settings and reinstalling multiple times
Registering the app through PowerShell
Taking ownership of/setting full control on the Windows Apps folder (C:\Program Files)
Signing in with a local account
Starting a new user account
Disabling all startup programs
And I’m sure a few other things I’m forgetting but I’ve been over every forum I could find and nothing. I got the PowerShell idea from some stuff I read about similar crashes with Windows Store apps in general, but nothing worked.
Do you have any user account issues and/or have reinstalled Win10 recently? I have a Microsoft account that’s tied to both an old Hotmail account I deactivated and my current Gmail one, and after reinstalling on the SSD I ended up signing in with the Hotmail one when I was using the Gmail one before, so I’m worried it’s causing errors with my permissions in Windows, even though everything else is the same (also, the KI logo after the IG one seems to be where the Xbox app tries to sign you in if you’re not already).
Here’s an error log from a recent crash, sorry I’m in the same boat!
Faulting application name: KillerInstinct_UWPx64_r.exe, version: 0.0.0.0, time stamp: 0x5826b520
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000000019773ad10
Faulting process id: 0x21c8
Faulting application start time: 0x01d24b2d4b9f2c81
Faulting application path: C:\Program Files\WindowsApps\Microsoft.KillerInstinct-Win10_3.5.0.0_x64__8wekyb3d8bbwe\KillerInstinct_UWPx64_r.exe
Faulting module path: unknown
Report Id: ca2386f0-a0e6-4b07-ba99-1af4164a699e
Faulting package full name: Microsoft.KillerInstinct-Win10_3.5.0.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: KillerInstinct.App
I’ve tried everything you have and to no luck as well. I have even tried to reinstall it from my SSD onto my HDD and it did the same thing… Also i should have no account issues at least that i know of.
I’m currently experiencing a similar issue. Everything is up to date, KI just won’t start. It will reflect that I have gold skins, but not that I’d ever purchased the characters behind them which is frustrating. I kind of refuse to play on the Xbox one anymore since the loading times for shadow lords content is pretty unbearable, and my SSD on my computer works much faster.
Problem seems to be fixed. All my characters are now appearing.
Still nothing for me, no recent updates either. Everything I’ve found related to the error points to either a permissions issue or a GPU problem. I want to think it’s a GPU or some system issue since it happens even on a new user account with the free to play version installed and no Xbox account signed in. If it’s permissions it’s going to get ugly because of the way my account is set up.
I don’t wanna give up on this game but I don’t know who to ask either. Microsoft/Xbox support has been pretty useless.
Problem is still happening to me and i’m about to the point of just giving up. I’m getting a xbox later this month anyhow i guess i’ll just have to wait also yea Microsoft support has done jack squat for me.
I actually got an email back from IG today, they said they’re going to pass it along to the rest of the team and the KI team at MS and see if they can come up with a fix. They didn’t have any other suggestions so it must be serious.
I ain’t giving up, I love this game too much. Every morning I wake up and cry to the heavens, "WHY GOD??? WHY COULDN’T YOU HAVE TAKEN SFV INSTEAD???
Alright awesome. Keep me updated man.
Look at this topic: Is KI requiring better PCs lately?
It was about how the game was lagging recently, which installing old drivers “fixed” the problem.
The fact is, my game also was crashing like yours. When I started using older drivers, it “fixed” as well.
Why not try?
I had a friend suggest that the other night (he was probably reading this thread) but I tried installing an old driver with no luck, same issue. Maybe the wrong one, is there a particular driver? @RezsXcookie do you also have an Nvidia card? Reading around I really get the feeling this has to do with hardware/drivers since even a new user profile and clean KI install gets the same result.
FYI, the 3.6 update today made no difference.
I am experiencing crash on startup with PC version on the latest 3.6 update ( previous versions worked fine ) . And I have no clue what it could be, the game ran without any issues, and this is my first one.
I’ve been having this issue with the 3.6 update, too. Ever since I updated, the game keeps crashing to PC. I even reinstalled the entire game and it still crashes. I really wanted to play it, too. 
I do have a Nividia card but that’s not my main card that the game runs on. My main card is AMD MSI card
I’ve reinstalled the game on my PC twice now, but it still crashes whenever I try to launch it. @rukizzel, @TheKeits, any way this can be fixed?
Been reinstalling old Nvidia drivers one by one like @Jihatden suggested but still nothing. Now I’m getting a crash at the splash screen once or twice before starting up again and getting the crash after the IG logo like before.
Is everybody having it crash at the same place like that? Right after the IG logo, if you mash you can see the press start screen but it’ll crash anyway.
I finally got around to reinstalling Win today and KI is BACK. I got away with a “repair install” (installed Windows from a USB drive, kept files but not apps or settings), installed KI first thing and it was like nothing happened.
HOWEVER, I’m now reinstalling all my apps and starting up KI after each one to see if there’s a conflict - and I found at least one culprit. Emsisoft Anti-Malware - if you’re getting the crash after the IG logo like me and you have that, uninstall that ■■■■. I got the same crash after I installed and when I removed it, it went away. I’ve used that AV for a long time, I don’t know if anyone else is using it but your AV is probably a good place to start.
Oh my god no way. That’s the AV i use it has to be it, i’ve never had any problems with any other games because of it ether that’s so odd. Thanks for the info man however i do just play the game on Xbox One now i hope this helps other people who are having problems. Keep us updated if anything else causes the problem!
The crazy part is, I’m positive I at least turned it off back when the issue first started, and I never got anything saying this or that app/domain was blocked when KI would crash. It’s like just having Emsisoft installed is a conflict.