Still can't buy/get Eagle on Windows 10

Hello, i wanted to try Eagle for a long time, but i keep having the same error since 7 months.
I have bought the Season 3 ultimate edition 2 years ago on the windows store, but i can’t get that character at all, like i contacted Microsoft support to help me, but i haven’t got the character in the rooster, when i try to buy him, it say i allready own him.

Is there a way to get him?