So with the purchase of the game we are supposed to get the terror skin pack, the omen color pack and the whole set of gold skins.
Yet whenever I got to check, all these skins appear to be completely absent (with the one exception being omen’s colors). When I go to the skin section of the store it says that these respective ones are indeed unlocked but when I go to my characters they are nowhere to be found, not even in the actual match select screen (the only exception, as I already mentioned, being omen’s colors).
(In case this is all a misunderstanding please forgive my ignorance as I have been out of the loop for a bit)