Shadow Survival Bug

For Xbox One, there seems to be an issue with loading shadows while playing shadow survival. It continues to error out and loop. The only way out is to quit the game.

It seems as if the system is possibly trying to load deleted shadow characters. When it fails, it asks you if you want to retry.
If you press yes, it’s an endless loop.
If you press no, you might get another shadow to challenge, but it might take 20 to 100 times pressing no.

The same happens when playing Shadow Lords as well.

Could this please be fixed? I bet many more people would enjoy playing shadows if we can get this working, or the ability to go back to the main menu so we don’t have to quit the game when this occurs.