Seriously need help! The game is not launching/responding (WIN 10/STEAM)

bug
Tags: #<Tag:0x00007f6920cc54a8>

#1

I checked other forums and I don’t use ASUS Sonic Studio or MSI Afterburner. I also tried replacing some of the files, but it only works for that play session and have to replace files every time I have relaunch. This also resets all my game settings. Please tell me there is a fix out there! I can also provide a DxDiag if it helps.


#2

Are you running the Win10 version or the Steam version? They aren’t the same thing, and with the Steam version in particular you shouldn’t have to be replacing any files.


#3

I guess it is Steam as it was purchased through Steam. I only mentioned Windows 10 to reference my OS. What can I do at this point to solve my problem?


#4

Steam version seems to working well. I just played some ranked with no probs at all. Do you have all of your win10 OS updates installed, as well as the updates to the Steam version of KI?


#5

Yes I checked and updated both :frowning:


#6

Maybe fixed now?


#7

Unfortunately, still can’t launch the game, still getting a white screen (Not Responding). This is absolutely frustrating!


#8

I’ve heard other people having this type of problem with non-KI games because Windows has a broken codec that can’t display the opening splash screen or something. They ended up renaming the video file to a different filename so the program wouldn’t try to play it. I dunno if that is your problem or not but maybe you can do some googling along this line of thought. And maybe @snickerdoodle can help more.


#9

Sorry, I’ve never had the issue you’re describing, and was able to play a few hours ago without any trouble. Wish I could be of more service :slightly_frowning_face: