Purchased a character but can't use it? **PC Version**

I purchased Rash, tried to install and it says “Processing Premium Purchase Request” but does absolutely nothing. Contacted support about it, they had no idea what to do so I opt’d for a refund, which is sad because i’d love throwing my money at you guys, but your PC version has some issues.

I’m having the same issue I paid for the Supreme Edition and only have access to the top row of characters. I need an explanation…

Make sure your clock in windows has the right timezone and time. That’s what ended up fixing my issue, someone in the feedback forum helped me out.