Problems Accessing Purchased Characters... [MS Store; PC; Xbox One]

I am attempting to play on the Microsoft Store version.
I purchased KI Ultra Edition for Xbox One in 2013 and I am using the same account to login and I do not have access to the characters I paid for.
I also subscribed to the PC Games Pass for the Microsoft Store to have access to all of the characters in the Definitive Edition.
I changed my systems time in Windows to the Central Timezone (US).
I am living in Thailand right now.
I have attempted to use a VPN to set the region to US.

So far, the only thing that has changed through all of my efforts is that it unlocked Shadow Jago, which I believe was a bonus for buying the Ultra Edition in 2013.

Please help me access the products that I’ve paid for. Thanks.

3 posts were merged into an existing topic: Definitive edition Characters locked pc