So I preordered KI Season 3 and got the KI Gold that came with it. When I started the update (it’s still downloading at the time of me writing this) all of that KI gold that i received is now gone. Anyone know why?
Please take advantage of the search function here on the forums - this has been discussed in several threads, including a couple already created today. Using the search function rather than creating a new thread will help us cut down on duplicate topics!
Closing and reopening the game, or doing a full reboot of the console will typically fix the “disappearing” KI Gold issue, try powering down the console completely, then turning it back on and checking the game again.
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Ok and sorry about that. Will search next time.
Ok so I both did a hard reboot and contacted Xbox support and no change. Anything else I should do?
Did the update fully install at this point? And you’re still not seeing the Gold?
It’s at 79% right now. Will update when it is fully updated.
Ok it’s been fully downloaded for a while now and still no KI gold appearing.
Are you sure you didn’t spend it? 
I wouldn’t have done that, I saved it just for the premium costumes that you could only buy with KI gold.
Im in the same boat, i just started playing right after the update was finished and i go to look at the accessories and noticed i have no gold and i had it yesterday.
I called Xbox support and they said get in touch with iron Galaxy so…yeah here I am lol
I pre ordered as well and I never got the gold. Was wondering if anyone had that same problem. Same problem meaning didn’t get the gold period.
@rukizzel or @TempusChaoti, do you guys have any suggestions beyond those I was able to provide?
I have the same issues! Before the update was installing I have the 18000 KI Gold, after the Update there is 0 KI Gold! I try to restart the xbo, log off and log in with the gamer tag! I hope there is a bug not a mistake from myself
At least you guys got to see it. I never even saw the 18000 ki gold
Anything? Lol
The best I could do was tag those guys, remember that I’m a Community Moderator, not someone who works for either company.
Oh no, nothing against you man. I was actually hoping that it was going to go to them as well. I really do thank you for everything that you’ve done this whole time.
I have the same issue. I preordered season 3, recieved 18000 gold, and then about a week later it was all gone. I have tried everything I can think of. I have even deleted my console save data and uninstalled the whole game, and reinstalled it. Still nothing. Any ideas?