Not able to access my Ultimate edition nor my characters

I own the ultimate edition on xbox one but I am unable to access any of what I own. I’ve been gone for a long time and came back expecting to be able to access my characters but they aren’t working and I’ve been working on it for almost 2hrs. I’m just getting an “Unable to resync DLC content” prompt and when I retry it just reloads back to this screen.

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