Killer Instinct Definative Edition Xbox One- No characters?

Hello Folks, long time lurker, first time posting. Got a bit of an issue with the xbox one version of KI, the definitive edition no longer lets me use any character except Jago and the free one (Kim Wu at the moment) All DLC is downloaded and on system. I’ve had this issue before, but the trick of signing out and signing back in usually fixed it. However, even that trick is no longer working.

What’s odd is the characters are not select-able online or offline. They are all greyed out all the time.

Any suggestions? I’d hate to reinstall the game for the 4th time, as last time I tried it that didn’t work. Kinda stuck.

Did you buy it digitally or physically?


The disc has to be in the console in order to access all content.