I buy gold coins in Killer Instinct money written off but the coin did not come

[SergeyWesker]

help me to solve this problem

[Supermariofan20]

1. Have you reset the game?
2. If that didn’t work, have you reset the console?
3. If neither worked, contact Xbox Support and they’ll attempt to help you, I believe.

[ArokhX]

Well, bud. I can’t offer any info to help solve this. However, I recently went through this same situation myself. All I can tell you is to contact your bank, get the transaction cancelled, and then try again.
Here’s the link to the forum topic where I detailed everything I went through on this:

Bought KI gold, credit card was charged but I got nothing

Just in case you’re curious, here is a breakdown of what I’ve been going through trying to get this issue resolved: Purchase made on Oct 3rd. No KI gold received. Checked my bank and saw that the money was indeed deducted from my account, plus I got an email from the Microsoft store detailing what I purchased, the amount spent, and the order number. Decided to give it till tomorrow as sometimes purchases can be delayed. Next day, Oct 4th. Finished with work and came home to play some KI (yay!)…

If you are going to contact Microsoft customer support, I only hope you have better luck than I did. Just be sure you have a few hours to be on the phone. Just in case.

[Somea2V]

Not sure if it’s an option but I’ve always done all of my (few as they may) customer service interactions for Xbox Live through the online chat system. No problems thus far through that route.