I just picked up the Ultimate Game Pass yesterday, and I’m happy to say all of the characters were immediately unlocked.
The only issue I appear to be having is with the Gold and Horror skins. Every time I boot up the game, there’s a Store notification and it highlights these respective skin packs. This occurs 100% of the time on boot up. It shows the content as unlocked, but I can’t find the skins to use. I’m assuming they should be where normal skins are on the character select screen, but no dice.
Note I am playing on a PC, Windows 10 of course. My PC is updated with the latest windows updates and drivers as of this past Friday.
@KRAKENJIMMYJust to follow up, I tested again now that I’ve fully purchased the game, and both the Horror Skin Pack as well as all the Gold skins seem to have properly unlocked.
So that appears to be a Game Pass-specific issue, though I’m not sure if it’s happening to others.
I am attempting to play on the Microsoft Store version.
I purchased KI Ultra Edition for Xbox One in 2013 and I am using the same account to login and I do not have access to the characters I paid for.
I also subscribed to the PC Games Pass for the Microsoft Store to have access to all of the characters in the Definitive Edition.
I changed my systems time in Windows to the Central Timezone (US).
I am living in Thailand right now.
I have attempted to use a VPN to set the region to US.
So far, the only thing that has changed through all of my efforts is that it unlocked Shadow Jago, which I believe was a bonus for buying the Ultra Edition in 2013.
Please help me access the products that I’ve paid for. Thanks.
You shouldn’t need to go through any of those kinds of hoops to play the game when abroad. I bought the game back in 2013 stateside, and play now primarily on PC in Singapore. No need to VPN into a US region or mess with your system location or time settings or anything like that - when you log in it should sync to the servers normally and have everything be good from there.
If I had to guess, I would assume your issues are probably related to the generic PC Games Pass issues that seem to be affecting a fair amount of new users. At the very least though I’m surprised you don’t have access to all the S1 characters - this is the first time I’ve heard of a user who got started on X1 having issues with characters being available on PC.
It’s a bit of a different scenario, but going to merge this into a thread about locked chars we had on PC a while ago. Take a look through some of that @ZAQMK - hopefully some of it can be useful to you.
@KRAKENJIMMY May have a bit of a resurgence on the Win10 chars being locked issue
Hi @KRAKENJIMMY, me and my kid are late to the party but he seems to have found interest in KI. I’ve recently subscribed to PC game pass and still seem to encounter the same issues as many have – all characters locked apart from 2 free (Jago and Fulgore) and 1 rotating (Cinder as of writing). I already had base KI installed before installing the KI:DE from gamepass thru XBOX app. I then reinstalled base KI through MS store as you’ve mentioned but still no characters unlocked.
What else can we do to resolve this from our end? I see nothing else useful out there.
Those are post-Season 3 characters, interestingly enough.
If you go into the Microsoft Store App, click Library in the bottom left, then select Games. Now scroll down and find all the Killer Instinct content and see if you can install it.
Note some of these items will be the Xbox version. The game is part of the Xbox Play Anywhere program, so you own both versions, PC and console, when you buy it. Sadly, I don’t know of a way to filter between the two when looking at your owned content, save that you won’t be able to install it if it’s the console version. An error will come up telling you so, as I recall.
Try installing everything and see if that resolves the issue.
i reinstalled the game 5 times and clicked all the KI content in the microsoft store library, nothing worked
I also tried to log in from another computer to my account and there were also only 2 characters, all characters are available in xbox
All I can recommend is that you keep inquiring with Xbox Support, and when they try to re-direct you to Iron Galaxy/these forums, remind them that Iron Galaxy was a contractor who’s contract has finished with the game and the product is now supported by Xbox Studios, and you’re seeking help from them. Ask to escalate the issue instead of talking with the base support staff.
I have this problem after purchasing Definitive Edition…which is confusing to say the least. KI discord tried to help me but they were ultimately just as confused. Any ideas? I tried downloading from MS Store, tried uninstalling/reinstalling, etc. Mystifying…
That’s the in-game store. But when I click on either of the ones it says I don’t have, the page it sends me to tells me I already own them. Super frustrating.
