Can't select Shin Hisako

Has, or is anyone else having the issue of owning Shin Hisako (knowing full well that you paid for her and have previously played as her) but not being able to select her anymore? I’ve tried reinstalling her on console I just haven’t gone through and reinstalled the whole game on account of a) living in Australia and b) Xbox download speeds a broken right now in AU. I even tried checking on my computer and she’s greyed out on that version as well. It can’t buy her again if I wanted to it even says that I own her. Looking for insight or help on the issue. Suffice to say it’s ■■■■■■■ me off.

Duplicate topic of original posted in “Game Feedback”. Closing this one out so that responses can be consolidated.