Me and my friends on game pass pc, can’t access any of the characters except the free rotating ones, There have been multiple reports of this and devs are too lazy to fix this bs. SMH.
I don’t think KI isn’t getting developer support anymore. IG has moved on to other projects. This is the infamous ‘not online’ bug I believe. I’m with you, this is ■■■■■■■■■ but it’s not going to be fixed.
Iron Galaxy finished on the project back in 2017 if I recall right, and have nothing to do with support for the game anymore.
Any support Killer Instinct does have is now with Xbox Studios.
Your best option for Game Pass related bugs would be to report it to Xbox Support.