Windows 10 version crashing during matchmaking

This has been happening consistently for a few days now. While searching for ranked or exhibition matches I’ll get a crash to desktop after about 10s of searching. I can’t get more than 2 or 3 games without the game closing. Sometimes it’ll crash looking for my very first match. Nothing wrong with the quality of matches if I can get them.

Anyone experiencing this?

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It happens to me sometimes. Seems like game is crashing when you find the opponent.

same issue , it happens alot

If true that’s almost good news. Must be a lot of people playing if I’m crashing this much!

What makes me sure it’s the matchmaking is that once I get someone locked in I can play 20 matches straight, no problem.

Could it be some kind of NAT shenanigans?

Just happened a few minutes ago. Now i had around 20 Matches, with 3 Crashs without anything (just the game closing down) and 2 of these counted as a loss, since i already was in the loading screen. Its a little bit annoying losing games, because the game shuts itself down.

i get this as well, its starting to become really frustrating as i have to suffer through the checking DLC screen over and over again

It happens to me too sometimes while searching for exhibitions matches.

this is the error
Faulting application name: KillerInstinct_UWPx64_r.exe, version: 0.0.0.0, time stamp: 0x56e78a16
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd45b4
Exception code: 0xe06d7363
Fault offset: 0x0000000000071f28
Faulting process id: 0x1240
Faulting application start time: 0x01d18e1fcaec5eb3
Faulting application path: C:\Program Files\WindowsApps\Microsoft.KillerInstinct-Win10_3.0.1.0_x64__8wekyb3d8bbwe\KillerInstinct_UWPx64_r.exe
Faulting module path: C:\WINDOWS\system32\KERNELBASE.dll
Report Id: 26d2aec0-e2bc-4e4c-8269-21c6bee77928
Faulting package full name: Microsoft.KillerInstinct-Win10_3.0.1.0_x64__8wekyb3d8bbwe

Hello everyone. I was just starting to type a new topic about this issue, which has also been happening to me. Luckily I decided to search the forums for the word “crash” before I started writing.

But yeah, it’s pretty frustrating. The game runs incredibly smooth during the actual matches, but it constantly crashes while searching for opponents. Has anyone found some kind of solution for the problem? Or is it something that can only be solved by patches from the developers?

Could be a placebo effect but I noticed less disconnecting after port forwarding the Xbox Live ports.

http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live

I haven’t tested it thoroughly but I was able to connect to at least 10 people and a few lobbies in the one session. There’s still some crashing though. Particularly searching for exhibition games.

Thanks, I will try it later when I get home.

It is quite bizarre, because even now I sometimes get to play 10 straight matches without anything happening, while at other times, the game starts crashing non-stop when I start searching for online opponents. Seems almost random.

C’mon KI, aside from crashing at me you run way better than SFV. Just let me play!

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Same happening, I tought it was related to dual monitor but playing on just one active and full screen ingame enabled still crashes when it doesnt find games, the bad part is sometimes it will count as a loss on the ranked, I got over 3 losses that were crashes.

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Just twice crashed again.

Crash 1:

Faulting application name: KillerInstinct_UWPx64_r.exe, version: 0.0.0.0, time stamp: 0x56ff10e6
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd45b4
Exception code: 0xe06d7363
Fault offset: 0x0000000000071f28
Faulting process id: 0x269c
Faulting application start time: 0x01d19545b615139e
Faulting application path: C:\Program Files\WindowsApps\Microsoft.KillerInstinct-Win10_3.0.4.0_x64__8wekyb3d8bbwe\KillerInstinct_UWPx64_r.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 7aa853a8-6470-4cb8-984b-6070c6ef532d
Faulting package full name: Microsoft.KillerInstinct-Win10_3.0.4.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: KillerInstinct.App

Crash 2:

Faulting application name: KillerInstinct_UWPx64_r.exe, version: 0.0.0.0, time stamp: 0x56ff10e6
Faulting module name: KERNELBASE.dll, version: 10.0.10586.162, time stamp: 0x56cd45b4
Exception code: 0xe06d7363
Fault offset: 0x0000000000071f28
Faulting process id: 0x1be4
Faulting application start time: 0x01d1954a371707b1
Faulting application path: C:\Program Files\WindowsApps\Microsoft.KillerInstinct-Win10_3.0.4.0_x64__8wekyb3d8bbwe\KillerInstinct_UWPx64_r.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: bfed80b1-8cbc-4f40-a31f-6ae87506bad7
Faulting package full name: Microsoft.KillerInstinct-Win10_3.0.4.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: KillerInstinct.App

Intel Core i7 4710MQ @ 2.8ghz
nVidia Geforce 970M w/ 3GB Ram
8GB DDR3
Sandisk Ultra SSD
Windows 10 x64 Home
All Ultimate edition Seasons.

Same here and with a close friend of mine.
It is happening in 2 situations here.

  • Ranked matches searching;
  • Shadow lab fights. When I select a shadow to fight the crash to desktop happens on load screen. On this case It counted as a quit and I lost the fight and the shadow points.

My system:

Windows 10 Pro 64 (updated)
i5 3570k
8 gb ram Kingston DDR3
Gigabyte Geforce GTX 970 G1 Gaming (with last driver)
Crucial SSD
I have the Killer Instinct Supreme Edition on PC. I have a Xbox One also.

The team is aware and looking into it. We hope to have a fix out when we can for affected users.

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Thanks for the reply, Jebailey. It does smooth my pain out a little.

Please make the game less dependent on microsoft, more standalone. I bet the xbox app is causing the crashes…

EDIT: lol forgot microsft owns Rare.

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Good to know there’s something on the way. Thanks for the reply.

Looking forward for it!

I just crashed 3 times in a row. And I am in my promotion match!