Unable to Acess Shadow Labs or Skins

Hello

I am unable to access Shadow Labs or the Skin section of the store.

  1. I boot up the game
  2. Attempt to click on either Shadow Labs or the Skins Section of the Store
  3. The screen transitions but the only thing visible is the background footage reel
  4. I cannot leave this screen without force closing the game.

I expect to be able to access either Shadow Labs or the Skins sections but am unable to and have had this problem since the Shadow Skins were launched and I purchased them.
I have linked a clip showing the problem. If anyone has any idea how to fix please let me know. I have tried to contact damn near anyone who is able to help with no response.

I think the error may be related to my save file because if I access another account everything works.

TheMunin playing Killer Instinct. View more XboxOne clips at XboxClips.com
Thanks for listening