The bought character is lost

I have bought Shadow Jago two weeks ago, and I was using him before the recent update. Now he is lost, he is not considered as a bought one, but I clearly bought him before. KI gold is still there though. Is anything that can be fixed there?
UPD: I’ve decided to “purchase” him again, but after loading the transaction loading message, it directs me nowhere, obiviously it will not be a workaround, but still it’s worth a try. I hope there would be a future fix for it soon.

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hes mia for a lt of us after the recent patch

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There is like another week, now with free rotated TJ Combo. Will this problem be ever fixed?