Skin Packs (Xbox One)


So I bought the definitive edition on Xbox one. Everything downloaded properly, but no skin packs are showing up (gold or terror). The only one that does is the omen pack, which I bought separately. I don’t know where to contact support either. I looked it up, and it brought me to an Xbox live site, but there was nothing in the suggestions for this issue, and nowhere to send in a specific question. Can anybody help by chance?