Problems with updating Shadow Labs mode in Xbox One

Good afternoon!
I come again to ask for help with the game, necessarily in Shadow Labs mode. Shadow fights are not receiving updates, preventing access to achievements and updating victories and defeats. I don’t know who was responsible for problems with the game, but we really need help.
Many fights are not being counted and with that the conquests are blocked. Another problem is with the Quick Lift, which does not come out at all. I sincerely ask for help for me and my friend Davidson Rafael (@MsiLoko on twitter). We look forward to any help, which will be very welcome!
@KRAKENJIMMY could you help us or refer someone who can help with this problem please?
Console: Xbox
Thank you so much for your attention!!