Killer Instinct Keeps Resetting My Online Ranking

for the past 2 months I am not able to progress with my online match ranking because each time I re-log the game reset me back to Master ranking. I even tried to start over from the Qualifier Rank and work my way up but again each time I re-log the game reset me back to Master ranking.
What do I need to do to get this fix?

Mine keeps resetting my shin hisako level, and erasing my archived saved fights. Was pretty sad about that one, had some epic wins against some tourney players. Was saving to make a montage but they’re gone.

Not to mention a slew of aganos bugs, but i am recording those.

Post season 3 had been the glitchiest yet. Hope they’re addressed.