Figure-Help order troubles

Ok so I ordered this figure from Ultimate-Source, and for some reason we got a notification that it shipped, but when we go to check the status of the order, it was canceled.

Does anybody have an idea what’s going on here? I am intensely confused and I’m wondering if anyone here has any idea what’s up with that?

Do you guys know if tey have a phone number I can call? cause I emailed them last time and they never replied back…

Tried contacting them on Twitter?

I do not have a twitter account…

I should also note that it is not the card holder because they approved of the transaction. For some reason Ultimate source doesn’t.

I’m starting to question their supposed good customer service right now.