Chara problem

OK so I have a problem I’m in the middle of updating KI and all of season 2 plus sabrewolf is not playable at this moment aria hisako and cinder can be played but when I click on them it says I have to buy them even though I bought each character in season 2 individualy minus riptor and omen

Just wait for the whole update. You can’t use everything until it is all done.

OK so 18 days and a full update later I still cannot play my season 2 characters as well as wulf any ideas as what to do