Cant purchase if owned

bug
Tags: #<Tag:0x00007f692ec92630>

#1

so apparently i own eagle but its showing that i dont own him when i try to play, and when i go to purchase im told that i do own him and not able to purchase it. already talked to microsoft support and they said nothing on their end is the issue, nor on mine from what they can see.


#2

I’m having a similar issue, but also have a few other characters that were previously playable that disappeared.